What We Do Office Setup Design your IT infrastructure Source and supply equipment Build and configure machines Network Management Monitor network – onsite and remotely Monitor server and services – onsite and remotely Manage issues to resolution Network Installation Network analysis Provide network and infrastructure designs Carry out installation of network Managed IT Support Server and desktop health check and OS recovery Repair and maintain server, desktops and laptops Manage Windows updates System administration services System Administration Manage users accounts Create and modify roles Build and modify desktops and laptops Create IT reporting schedule Website Management Track and monitor Renew existing domains Administration services Call Centre Facilitation Manage all your calls Log all requests Provide management reports Encryption Services Encrypt laptops, desktops and servers Hard drive encryption Works with all other security software Pre-boot authentication Invisible, automatic operation Disaster Recovery On-line backup service Secure off-site backup solution Real time data solutions Free audit Risk assessment IT Programs and Projects Business process re-engineering Enterprise software and hardware implementation Consultations and business needs analysis
Managed IT Support IT Support? According to our customers, it’s closer to life support. IT systems fail, however modern or well maintained. Servers can crash, viruses attack, and internet connectivity is lost. The solution is not expensive in-house staff, but our flexible, Microsoft Qualified IT support services team providing telephone, remote and on-site support to our customers from our Abu Dhabi based office. Choose from a range of packages to suit your business. Premium Professional Plus: Unlimited on-site support Unlimited remote support Log support requests via telephone, email or online Tailored response times Server monitoring Monthly IT health-check report System administration (adding/deleting users etc.) IT security & policy management Support for email services & internet connection Installation of system updates & patches Free critical loan equipment Full monthly support reports New hardware & software installation Fully customised server & network monitoring Full support for mobile devices linked to network Monthly tune-ups (disk defrag, disk cleanup etc) Quote Provided Premium Professional: Unlimited on-site support Unlimited remote support Log support requests via telephone, email or online Tailored response times Server monitoring Monthly IT health-check report System administration (adding/deleting users etc.) IT security & policy management Support for email services & internet connection Installation of system updates & patches Free critical loan equipment Quote Provided Professional Retainer (Package A, B, C or D): Professional A - Next Business Day – 8 Hours a Month Limited remote support 8 hours of on-site support Reduced hourly rate for additional on-site support Log support requests via telephone, email or online Guaranteed next business day response Server monitoring Monthly IT health check report System administration (adding/deleting users etc.) IT security & policy management Support for email services & internet connection Professional B - Next Business Day – 8 Hours a Month Limited remote support 12 hours of on-site support Reduced hourly rate for additional on-site support Log support requests via telephone, email or online Guaranteed next business day response Server monitoring Monthly IT health check report System administration (adding/deleting users etc.) IT security & policy management Support for email services & internet connection Professional C – Same Day – 16 Hours a Month Limited remote support 16 hours of on-site support Reduced hourly rate for additional on-site support Log support requests via telephone, email or online Guaranteed 4 hour response Server monitoring Monthly IT health check report System administration (adding/deleting users etc.) IT security & policy management Support for email services & internet connection Professional D – Same Day – 20 Hours a Month Limited remote support 20 hours of on-site support Reduced hourly rate for additional on-site support Log support requests via telephone, email or online Guaranteed 4 hour response Server monitoring Monthly IT health check report System administration (adding/deleting users etc.) IT security & policy management Support for email services & internet connection Pay As You Go call out service Access to fully qualified IT engineers Competitive hourly support rate We will make every effort to arrive as soon as we can To arrange a call requests via telephone or email.