What We Do


Office Setup

Network Management

Network Installation

Managed IT Support

  • Server and desktop health check and OS recovery
  • Repair and maintain server, desktops and laptops
  • Manage Windows updates
  • System administration services

System Administration

Website Management

Call Centre Facilitation

Encryption Services

Disaster Recovery

  • On-line backup service
  • Secure off-site backup solution
  • Real time data solutions
  • Free audit
  • Risk assessment

IT Programs and Projects

Managed IT Support

IT Support? According to our customers, it’s closer to life support.

IT systems fail, however modern or well maintained. Servers can crash, viruses attack, and internet connectivity is lost. The solution is not expensive in-house staff, but our flexible, Microsoft Qualified IT support services team providing telephone, remote and on-site support to our customers from our Abu Dhabi based office. Choose from a range of packages to suit your business.


Premium Professional Plus:

  • Unlimited on-site support
  • Unlimited remote support
  • Log support requests via telephone, email or online
  • Tailored response times
  • Server monitoring
  • Monthly IT health-check report
  • System administration (adding/deleting users etc.)
  • IT security & policy management
  • Support for email services & internet connection
  • Installation of system updates & patches
  • Free critical loan equipment
  • Full monthly support reports
  • New hardware & software installation
  • Fully customised server & network monitoring
  • Full support for mobile devices linked to network
  • Monthly tune-ups (disk defrag, disk cleanup etc)
Quote Provided


Premium Professional:

  • Unlimited on-site support
  • Unlimited remote support
  • Log support requests via telephone, email or online
  • Tailored response times
  • Server monitoring
  • Monthly IT health-check report
 
  • System administration (adding/deleting users etc.)
  • IT security & policy management
  • Support for email services & internet connection
  • Installation of system updates & patches
  • Free critical loan equipment
Quote Provided


Professional Retainer (Package A, B, C or D):

Professional A - Next Business Day – 8 Hours a Month
  • Limited remote support
  • 8 hours of on-site support
  • Reduced hourly rate for additional on-site support
  • Log support requests via telephone, email or online
  • Guaranteed next business day response
  • Server monitoring
  • Monthly IT health check report
  • System administration (adding/deleting users etc.)
  • IT security & policy management
  • Support for email services & internet connection
Professional B - Next Business Day – 8 Hours a Month
  • Limited remote support
  • 12 hours of on-site support
  • Reduced hourly rate for additional on-site support
  • Log support requests via telephone, email or online
  • Guaranteed next business day response
  • Server monitoring
  • Monthly IT health check report
  • System administration (adding/deleting users etc.)
  • IT security & policy management
  • Support for email services & internet connection

Professional C – Same Day – 16 Hours a Month
  • Limited remote support
  • 16 hours of on-site support
  • Reduced hourly rate for additional on-site support
  • Log support requests via telephone, email or online
  • Guaranteed 4 hour response
  • Server monitoring
  • Monthly IT health check report
  • System administration (adding/deleting users etc.)
  • IT security & policy management
  • Support for email services & internet connection

Professional D – Same Day – 20 Hours a Month
  • Limited remote support
  • 20 hours of on-site support
  • Reduced hourly rate for additional on-site support
  • Log support requests via telephone, email or online
  • Guaranteed 4 hour response
  • Server monitoring
  • Monthly IT health check report
  • System administration (adding/deleting users etc.)
  • IT security & policy management
  • Support for email services & internet connection
Pay As You Go call out service
  • Access to fully qualified IT engineers
  • Competitive hourly support rate
  • We will make every effort to arrive as soon as we can
  • To arrange a call requests via telephone or email.